RENTAL PROCESS – How to Rent one of our properties!

  1. Read the property listing
    • We want you to know what is and is not included with the property!
  2. Review our Criteria and a SAMPLE LEASE.
    • We want you to self-evaluate whether it’s worth your time to apply and to be comfortable with the future lease you could be signing.
  3. Drive by the property – Do not disturb any current residents
    • We want you to like the neighborhood you might be moving to!
  4. Call (831) 475-1282 or email rentals@portolarentals.com for a showing for ALL intended residents who are 18 and over.
    • WE CANNOT ACCEPT APPLICATIONS UNTIL EVERYONE 18 AND UP IN YOUR PARTY HAS ATTENDED A SHOWING OF THE PROPERTY.
  5. Once you have completed these steps, you can provide all of the following online for each resident who is 18 and up by clicking on “Apply Now” on the property listing:
    • An Application
    • Proof of income
    • Copy of Photo ID
    • Payment for the non-refundable $35 application fee
    • [If you are unable to submit an application online, please notify our office at time of setting up showing]
  6. Please allow 24-48 hours for the processing of an application (additional time may be needed during the busy season or if references do not return calls quickly).
  7. We may receive multiple applications for this property. We do not necessarily select the first application submitted. Selection of a resident is based upon better credit history, rental references, Proof of Income, Number and type of pets if allowed, and Move-in date.

    Next Steps:

  1. You will hear from us whether your application is approved or denied.
  2. If your application was in good standing, but another application was stronger, you can apply your application towards any of our other properties for 30 days for free (you will still need to attend a showing).
  3. If you are offered to rent a property, you will need to turn in a Holding Deposit within 48 hours to secure it in the form of a cashier’s check or money order. This is always in the amount of a half month’s rent made out to PPM and is fully applied towards your move in funds.
  4. By your established move in date, you will have started any necessary utilities, submitted proof of renter’s insurance, signed your lease, turned in your remaining move in funds, and can pick up keys! At this point we will have already completed a report of the property and you will have the opportunity to add any comments you would like; we do not do a walkthrough of the property with you.