"Dear Ms. Richards, Wanted to send you a note to thank you for your assistance with Bellows Plumbing at our Wanzer St property. Your assistance and support are very much appreciated. All of our concerns have been remedied and we are very happy with the work Bellows provided. It is reassuring to know that Portola Property Management is so attentive to tenant concerns. We will continue to take meticulous care of the property.

- Priscilla B
Resident

"Carol, The pipe is new, shiny and leak free. I appreciate the prompt response!

- Amy
Resident

"Kathleen, you as you have always been fair and you look after my interests....you are practical and we need a lot more people like you...

- H. wolfe
Property Owner

"Portola Property Management has done a fantastic job managing my rental property. Kathleen and her staff are friendly, timely, efficient and detail oriented. I will recommend this firm to most anybody.

- Stuart M
Property Owner

"Hi Kathleen, The new tenant sounds perfect. I am grateful that you are managing my property. You are far and away the best manager I have ever had. I have had many both in Capitola and Sacramento. Thanks again for all your efforts. Lex

- Lex
Property Owner

"Happy Holidays - you guys are the best property managers. You are responsive, professional and friendly. You have made being tenants easy. Thanks and Have a Happy 2011

- Gabe
Resident

"First I want to tell you how touched I was by your holiday greeting (donation to Pajaro Valley Family Shelter). It says a lot that you are not only willing to remember those that need help but want to give back some of your success to others. I truly believe that people enjoy the holidays most through giving not receiving...so you must enjoy them a lot. Happy Holidays.

- Barbara
Property Owner

"It has been a pleasure doing business with you this year. Your company is professional and communicates well with Owners and Tenants on the work to be done. Have a Happy New Year. Jason

- Gregg Bellows Plumbing
Vendor

"I want to thank you for your donation to the Pajaro Family Shelter in my name. That is one of the best gifts I received. Have a wonderful holiday season.

- Dona B
Property Owner

"Kathleen, I would like to say, Thank you for being a great manager." Have a Merry Christmas.

- Ming C
Property Owner

"Carol, Just wanted to say "thank you" for always providing us such great, prompt service for property management issues. We LOVE living here and seek to take really good care of the property and just really appreciate how quickly you respond to our calls, etc. All the people you use for repairs have been wonderful as well. Thank you!!!! Randi and Pat

- Randi & Pat

"Thank you Kathleen and Carol for taking care of the water main break emergency so quickly and promptly! You are the BEST!!

- C. Wilson
Property Owner

"Thank you for your kindness and help with my son (tenant). I appreciate your expertise in property management.

- D. Craig

"You are doing a wonderful job managing my rentals for me. Keep it up.

- Herman
Property Owner

"The tenant you placed upstairs is wonderful. You do a great job thank you.

- Helen
Property Owner

"The fence looks beautiful. Thanks so much for all your hard work, you guys Rock!!

- G. Zingaretti

"You Rock! I just want you guys to know that all of the tenants have told me so far that since you have taken over things have been so much better, everyone really appreciates you! I just thought you should know that. David - Handyman

- David
Vendor

"Hi Kathleen, I just wanted to let you know that the listing for my condo on your website looks great! You are fast. Thank you, Jennifer

- Jennifer
Property Owner

"Hi, I wanted to take a moment to thank you for fixing our toilets. The new ones are working great!!! thanks so much Gabe

- Gabe

"Kathleen thank you for your newsletters. I really enjoy reading them. They provide a lot of good information.

- Judy
Property Owner

"Portola Property Management is one company I highly recommend. Kathleen Richards, Owner Operator, is dedicated to excellent customer service. She is not a 9:00-5:00 management company. Her job is 24 hours a day 7 days a week. I highly recommend her services. Mike

- Charles Waite Carpet Cleaning
Vendor

"Hi Kathleen, The new refrigerator was delivered and installed before I got home on Monday evening. I just want to say thanks for taking care of this so quickly and painlessly. Fred

- Fred

"Kathleen stays on top of things. I get prompt answers to questions. We are very satisfied with the vendors she selects. The prices are quite reasonable and the work well done. Kathleen Richards is not typical of Santa Cruz. She takes her work seriously and does a good job.

- F. Kline
Property Owner

"Kathleen and Portola Property Management take real good care of my rentals in Aptos and Capitola. She is efficient, organized and I am very happy with her service.

- H. Palmer
Property Owner

"Kathleen found me the perfect place to rent. I love my home. Thank you.

- R. Craig

"Kathleen and Carol are great to work with and send us a lot of business. We work 7 days a week and appreciate the business.

- Mario's Cleaning
Vendor

"Prompt, courteous and on top of things. Found us the perfect tenant for our rental.

- G. Addegio
Property Owner

"Kathleen and Portola Property Mgt have been professional in dealing with me as a tenant.

- K. Weeks

"Carol, Belated thanks for picking up my email on Memorial Day and then having Capitola Pump out the very next day to fix the problem. Wonderful, thank you! Please also thank Kathleen for also having great vendors; Capitola Pump called me to say they were coming in 30 mins, solved the problem with no fuss and answered my questions afterwards. Thanks again! Ciao. Rupert

- Rupert Hart

"Kathleen has been very responsive to our property management needs. She has handled both small and large requests prompty, keeping in close communication when timing was important.

- L. Tsugawa
Property Owner